Warranty terms and conditions

01

How long you are covered

2 years

Standard warranty

On every Enlighten Pro light and driver, from the date on your bill (your dealer’s bill, or our invoice if you bought directly from us).

3 years

Extended warranty

Available on request.

up to 5 years

Project warranty

For government projects and for clients whose projects require it. A longer warranty is built into the product, not just written on paper: we choose the fitting, the driver and the specification to suit the period and the site. The period is agreed for each project.

An extended or project warranty applies only when it is written on the quotation and the invoice for that order. Annual maintenance contracts (AMC) are also available for projects.

A few products have their own terms:

Products that state their own period on their product page and datasheet, such as solar street lights. That stated period applies.
Aluminium profiles and Neoflex are checked at delivery. Report any fault within 7 days of delivery. After that they are not covered.

02

What is covered

A fault in how we made the light that shows up in normal use. For example:

the light does not switch on, or stops working
LEDs, or a section of strip, go dark
the driver stops working
the light flickers on a normal supply, with the driver we supplied
a light’s colour is clearly different from identical lights from the same order installed alongside it
water gets in through the light’s own seals, when it was installed the way this page asks
the finish peels or blisters on an indoor light

Not working the first time you switch it on? Tell us within 30 days of delivery and we replace it straight away.

03

What we do

We repair or replace the faulty light, free.

In Mumbai, Pune, Bengaluru, Hyderabad and Delhi NCR, our own service team comes to the site and swaps it.
Everywhere else, we send the replacement to your dealer, and your electrician fits it.
If the light cannot be reached from a ladder, the client arranges the scaffolding, lift or other access equipment.

Extended and project warranties give the same cover, unless your project agreement says otherwise.

04

What damages any light — please avoid these

However well a light is made, the conditions below will damage it. Failures caused by them are not covered by the warranty.

Power supply · the most common cause of driver failure

Switching over to or from a diesel generator while the lights are on. The changeover sends a voltage spike through every driver. Use an automatic changeover with a short delay, and a surge protector on the distribution board.
Lights on the same circuit as lifts, pumps, AC compressors or welding machines. These send a spike down the line every time they start. Give lighting its own circuit.
A loose or broken neutral. One phase can jump to 400V and burn every light and appliance on it.
Lightning, especially on poles, facades and long outdoor cable runs with no surge protector.
Voltage that stays above or below the range printed on the label.
Metal light fittings that are not earthed.

Water · the most common cause of outdoor failure

Outdoor lights mounted too low, where rain splashes back or where water rises in heavy rain. Mount outdoor wall lights at least 1.8m (6ft) up, and always above the highest flood level seen at that spot.
Step lights, bollards or in-ground lights placed where water collects.
A splash-proof light used where it ends up under water.
Outdoor cable joints wrapped in tape instead of a waterproof connector or a sealed junction box. Water travels along the cable and into the light.
Cable entering the light from the top with no drip loop, a cable gland left loose, or a cable too thin for its gland.
In-ground lights with no gravel bed underneath. They end up sitting in a pool of water.
Indoor lights used outdoors or in shower areas, or lights not made for underwater use placed in pools or fountains.
Pressure-washing, or garden sprinklers hitting the light every day.

Heat · shortens the life of every light

Drivers or lights buried in insulation, sealed in a box, or in a false ceiling with no air around them.
Strip lights stuck to wood or plaster instead of an aluminium profile.
Lights near kitchen hoods, under tin roofs, or anywhere hotter than they are made for.

Wiring and drivers

Connecting LEDs to a driver that is already switched on. The current spike burns the LEDs instantly.
The wrong driver: the wrong current for a constant-current light, a 12V strip on a 24V driver, a driver loaded to its full capacity, or a driver we did not supply or recommend.
Several lights wired in parallel on one constant-current driver, or different lights mixed on one driver.
A strip run too long from one end (the far end goes dim or changes colour), strip cut between the marks, or strip bent sharply.
Loose terminal screws. They spark, flicker and burn.

Dimmers and controls

A dimmer we did not recommend, too few lights on a dimmer, or illuminated switches. These cause flicker, buzzing, or a faint glow when the light is off.
The switch wired on the neutral instead of the live, which leaves the light glowing when it is off.
DALI control wires touching mains, too many lights on one DALI line, or DALI cable runs that are too long.
Remotes not paired properly, flat remote batteries, or the receiver hidden inside a metal channel.

Site and environment

Sea air, swimming-pool chlorine, fertiliser or industrial fumes, which corrode the finish.
Sewage gas, diesel exhaust or rubber close to the light. The sulphur in them turns LEDs black.
Silicone, glue or paint applied on or inside the light. The fumes discolour the LEDs.
Acid or strong cleaners, including acid-washing stone floors around in-ground lights.
Construction damage: cement slurry, paint spray, plaster dust, or lights used to hang things from.
Lights stored for months in a damp site store before they are fitted.
Opening or repairing the sealed parts of a light yourself. The wiring compartment may be opened to connect the light, following our instructions.

06

Delivery problems

These are not warranty claims. We simply put them right.

Damaged boxes: write it on the delivery receipt, and send us photos within 48 hours.
Wrong or missing items: tell us within 7 days of delivery.
Matching an earlier order: lights from the same order are matched to each other. Lights ordered months apart can differ slightly in colour. If new lights must match ones you already have, tell us when you order.

07

How to make a claim

Contact your dealer. If you bought directly from us, WhatsApp +91 93723 99052 or email [email protected].
Send us:
- your bill
- a photo of the product label
- a short video of the fault
- photos of the light and its connections, taken before you remove it
Keep the faulty light. Don’t throw it away or open it.
Our technician inspects it, finds the cause, and shows it to you with photos.

Please tell us as soon as you notice a fault, ideally within 30 days.

08

If the fault is not ours

If the inspection shows the failure came from the site, the installation, or one of the conditions in section 4, we show you what we found, with photos. The visit and any repair or replacement are then chargeable. We will still help you put it right.

If our technician cannot tell what caused the fault, we give you the benefit of the doubt and replace the light free.

09

Also good to know

We decide whether to repair or replace.
A replacement light carries the remaining warranty of the light it replaced.
If a product is no longer made, we replace it with the nearest current equivalent.
LEDs slowly lose a little brightness over many years. That is normal ageing, not a fault.
Remote batteries are not covered.
Replaced parts and lights become our property.
The warranty covers the light itself. It does not cover loss of business, or the cost of removing and refitting lights beyond what section 3 describes.
Nothing here affects your rights under Indian consumer law.

This warranty is given by Safri Solutions Pvt. Ltd., the maker of Enlighten Pro lights.

Enlighten Pro Warranty